Identified Issues, Workarounds and Solutions

This includes currently identified issues and their workarounds by Local Language Technical Help Center.

MS Office Packages - 2016, 2013 and 2010
Sinhala Fonts Installation on Computer
Sinhala Conjunct Letters , Touching Letters and Sanghaka Letters
Sinhala letter " ර් " switching problem in words - MS Office and Web Browsers
Sinhala letter " ඒ " typing problem in Sinhala Keyboard
In Facebook Sinhala words with Rakaransaya, Yansaya, Repaya not displayed properly in Desktop View

MS Office 2016 - Questions
MS Office 2013 - Questions
MS Office 2010 - Questions

Iskola pota not working properly on windows 10, The word 2016 වර්ෂ is typing as වෂර්.

First check Sinhala installation on Windows 10.
Then type and check whether වර්ෂ word can type correctly in notepad or not.
If you can type this word correctly in notepad, then you can update your word 2016.

Some Sinhala words can not type properly on Windows 10 using Iskoola pota fonts, Word 2016.

First check whether you can type those word correctly in notepad.
If you can type correctly, then update your Office 2016 or install the latest Office package. If those words can type correctly, then update the office version to the latest version.
And also, install Sinhala Tamil IME Kit

Using Microsoft office 2016 and windows 10 operating system with the font Iskoola Pota ,I never be able to type words with 'ර්' as the next letter moves front and word become jumble. Eg:- If I type 'වර්ග' it will change in to 'වගර්' i.e. the letter next to the 'ර්' become front automatically. There is no way to correct it. But Iskoola Pota well work with all other old versions of windows.

As mentioned, in Office 2016 their earlier versions have this issue of switching letters in certain words.
To avoid this problem you have to upgrade to a later version of office 2016 or upgrade to office 2019 or install the latest MS Office package. In-office 2019 this problem does not occur.
As a workaround you can try this: type these words(වර්ග, දෙපාර්තමේන්තුව) in notepad and copy and paste

When typing words in Word 2013 letters are changed in the words with ර්. For example words like දෙපාර්තමේන්තුව, වාර්තාව cannot type properly.

Upgrade the Office package into 2016 latest version or to Office 2019. As a workaround you can type words in the notepad or google input tool and copy paste it to Word.

Issues in typing certain Sinhala words on Windows with word in Office 2013 Package eg: නිවර්තන - > නිර්වතන වාර්තා- >වාතර්,

Update the office package to 2016 or latest version of Microsoft Office package on Windows 10 as these words can be typed properly in latest office versions.

Can not type kombuwa and halkireema together on Windows 10 using Iskoola Pota and office 2013. How to solve this?

First test whether you can type these characters with notepad and check whether it types correctly.
If those words can type correctly, then update the office version to the latest version.
And also, install Sinhala Tamil IME Kit

Some Sinhala words can not type properly on Windows 10. Letters are changed. Example :වාර්ථාව type as වාථාර්ව. This occurs in MS PowerPoint 2013 with Iskoola Pota font.

First type and check whether you can type this word correctly in notepad.
If you can type correctly, then update your office 2013 to latest office version because office 2013 has some issues when typing particular words.

Issues in typing certain Sinhala words on Windows with word in Office 2013 Package eg: දෙපාර්තමේන්තුව - > දෙපාතර්මේන්තුව, වාර්තා- >වාතර් can not type properly.

First check whether you can type those words in notepad correctly or not.
If you can type those words correctly in notepad, then update your Office package to the latest version.
We have informed about this issue to Microsoft Sri Lanka. Their suggestion is to update your office package to the latest version.

Issues in typing certain Sinhala words on Windows 10 with word in Office 2013 Package. eg: පාර්ලිමේන්තුව. This error can be seen in excel 2013. Once the word 2013 documents are printed, hidden character

First check whether you can type these words correctly in notepad.
If you can type these words correctly, then update the office package to the latest office version.
These words can be typed properly in latest office versions.

Issues in typing certain Sinhala words in Word 2013 on Windows 10 using Iskoola Pota

First check whether you can type those words correctly in notepad. If you can type correctly in notepad, then update the Office package to the latest office version. Using the latest office version, you can type words correctly

When typing words in Word 2013, words with ර් , changed. For example in words like වර්ණය, වර්ගය, letters are changed. How to solve this problem?

You can solve this issue by updating the Office Package to Office 2019 or to the latest version.
As a workaround you can use google input tools to type the words and copy paste them to.

How to download and install Google input tools to on Windows? When typing words in Word 2013, letters are changed in words with ර්, how to solve it?

Go to this link to use online Google Input tools and Select the language as Sinhala - https://www.google.com/inputtools/try/

To type the words correctly upgrade the office package to Office 2019 or to the latest version.
Letters changing is a problem of Word 2013. To solve use the latest office version.

When typing kombuwa, a hidden circle displays, between the letter and the kombuwa. I use Word 2013, Iskoola pota on Windows 8. How to solve this?

First type and check this with notepad.
If this word types correctly in notepad then, install Sinhala Tamil IME kit and try again.
If it again not types correctly, upgrade the office package to the latest version.
Latest office versions haven't this problem.

How to type ළු and ඝ using Iskoola pota using word 2013 on Windows 10?

First select Sinhala on your computer
Then, to type letter ළු, press Shift and keyboard Letter "J" together.

To type letter ඝ, press Shift and Keyboard sign > together(greater than sign which is in right side of the space bar)

In word 2010(Office 2010) can not use Iskoola Pota, Nirmala UI is auto selected, how to fix this issue in Office 2010 on Windows 10?

To use Iskoola Pota, you have to install it on your computer. First download Iskoola Pota and install it. Then select Iskoola Pota in Office 2010. Example: select font as Iskoola Pota.

How to add Proofing tool for Office 2010 on Windows 7?

To download the proofing tools for MS Office 2010 go to this link :
https://support.microsoft.com/en-us/topic/description-of-office-2010-proofing-tools-kit-sp2-5884dca0-c22f-d69f-3fc5-bfbb1ea5828b

Then click on download button and follow the steps. You can download proofing tools.
Then double click on the the downloaded file to install.

Sinhala Fonts Installation - Questions

How to install Sinhala on Windows 7?

Please go to this video - https://youtu.be/q-To9GINLuM
This video includes all the steps to set up Sinhala on Windows 7.

For more Sinhala typing videos go to this page - https://helpcentre.lk/videos-on-sinhala-unicode-fonts-and-installation/

Sinhala Conjunct Letters
Sinhala Touching Letters
Sinhala Sanghaka Letters

How to type Sinhala Conjunct letters(Sanyuktha letters) like ක්‍ෂ to type ක්‍ෂය using office 2007 and Iskoola Pota?

To write sanyuktha letters (conjunct letter) follow this video. - https://youtu.be/JbHh7750wCc
For more videos on Sinhala typing visit to our web site : Click Here

How to type Sinhala Touching letters? What font do you recommend to write touching letters in Sinhala?

To write sanyuktha letters (conjunct letter) follow this video. - https://www.youtube.com/watch?v=aAqxN5cFcng
For more videos on Sinhala typing visit to our web site : Click Here

To type Sinhala touching letters, it is recommended to use BhashitaComplex font. (from Bhashita Font Family)

You can download it here and install Click Here to download

How to write Sanghaaka letters using Iskoola Pota on Windows with MS Office 10

To type Sanganaka letters please watch this video.
https://youtu.be/BtVpOtRv4Zw
This video includes all the steps of typing Sanganaka letters using Iskoola Pota.
For more vidoes lease visit to our site:
Click Here

Sinhala letter "ර්" switching with letters in words - Question

When typing Sinhala words with the letter ර්, the letter ර් switches position with any letter which is in the right of the above letter. Example is දෙපාර්තමේන්තුව displays as දෙපාතර්මේන්තුව. And also in web browsers these types of words display incorrectly. Example is වර්ගය displays as වගර්. How to solve this problem?

To resolve this problem, you can install the latest Iskoola Pota version on your computer.

This problem can be seen with some earlier versions of MS office 2016. And also in some web browsers these words display incorrectly as

වර්ග displays as වගර්
අන්තර්ගතය displays as අන්තගර්තය

As mentioned above, you have to install the latest Iskoola Pota to resolve this problem.

Please click the below link to see the description of installing Iskoola Pota latest version.

Click Here to Follow the Steps.

Sinhala letter " ඒ " typing problem - Question

Sinhala Letter "ඒ" typing problem with Sinhala keyboard. How to resolve this problem?

When you are using Sinhala letter "එ" this letter cannot type at once using Sinhala Keyboard.

Currently to solve this problem, you can do the following as a workaround.

When typing the letter "එ" it first types as "ඒ". Then again type backspace key to remove the "halkireema"

And also, If you are using an On-Screen keyboard, you can type letter "එ" without this problem.

In Facebook Desktop View - Sinhala words with Rakaransaya, Yansaya, Repaya not displayed properly

In Facebook desktop View - Sinhala words with Rakaransaya, Yansaya, Repaya and Sinhala Conjunct letters are not displayed properly? Example : Words like ක්‍රමය, ශ්‍රමය, අධ්‍යාපනය, වර්‍ගඵලය, ක්‍ෂය can not view properly in Facebook desktop view.

This displaying problem occurs in Desktop view of Facebook. Please find the below example.

On Desktops - ක්‍රමය, ශ්‍රමය, අධ්‍යාපනය display as ක්රමය, ශ්රමය, අධ්යාපනය in Desktop view.

On Mobile Devices - If you are using Facebook App or using Web browser those words are displayed properly.

Please click the below link to see how the Sinhala fonts displaying on other Social Media Apps

Click Here for More Details.

** Currently as Local Language Technical Help Center, we have informed about this problem to Facebook officially. Once we receive a solution we will inform you about this via our web site and Facebbok.

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